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Offering remote assistanceReturn to IT/SA Services Documentation: Active Directory |
Remote Assistance is available for Windows XP and Windows 2003 machines. It has been configured for all Co-Managed OUs. Members of the “. IFAS-ADM-OUNAME” group have rights to offer remote assistance to computers in their OU. This is being populated using the IF-OUNAME Computer GPO. Creating a shortcut for offering remote assistance:It helps to have a shortcut created that will prompt for your OU Admin credentials. You can make one by right-clicking on your desktop, choosing "New > Shortcut", and copy/paste in the following command into the "Location" box: The shortcut for offering remote assistance is: Offering assistance screen:When run, this shortcut will bring up a DOS prompt where you enter your OU Admin password. Then it should display the following interface, where you indicate the machine to which you wish to connect: Invite from the novice perspective:The results are not instantaneous (generally takes a minute or more in my experience), but the remote person should eventually see the following: Novice side interface:Once they click "yes" they will get the following interface and you will be able to view their computer and see everything they do: Novice side control invite:If you need to actually remotely control their computer, you can request that. Once you make that request, the remote user will see the following prompt: Assuming they agree, you can now control their machine remotely. For more details see:Step-by-Step Guide to Remote AssistanceHow to Use Offer Remote Assistance |
last edited 3 October 2006 by Steve Lasley