Email:

Lead: Dwight Jesseman

UF Exchange

• UF Exchange Help Desk Training PowerPoint (1/3/08 draft version -- not meant as stand-alone training but valuable in association with training videos below)
• Videos from January 3, 2008 UF Exchange Help Desk Training sessions
• Active Directory - Help Desk Website (logon with IF-ADMN credentials)

Background:

• Understanding user account properties in ADUC
• E-mail address issues in AD

Requests:

• IFAS Mailbox request
• Quota increase requests

Use:

• When a ListSERV is appropriate

Configuration:

• E-mail enabled service accounts: configuration and use
• Bounced E-mail from Senders
• Spam Prevention Methods
• Blocked Content
• Email Message Flow to the Outlook Junk E-mail Folder:
  Visio format / PDF format
• Configuring handheld devices to access Exchange
• Configuring LDAP directory access to UFAD
• E-mail exit procedures
• Current Exchange configuration
• Email client settings
• Administering the Offline Address Book in Outlook 2003
• Limitations of OWA
• OWA with forms-based authentication
  (Note: Typing in appointments, meeting requests, posts, contacts, or tasks is not considered as activity by the session timeout counters.)
• Viewing a second MAPI mailbox in Outlook
• Exposing SCL (Spam Confidence Level) in Outlook
• OutlookTools 2.0 (free utility that exposes hidden Microsoft Outlook settings and makes them easy to change)

Tools and Troubleshooting:

• Client Lookup Tool (shows mailbox details for user at bottom)
• Outlook 2003 Connectivity Status:
  Holding down the CTRL key and right-clicking on the Outlook icon in the System Tray enables a hidden option to show connectivity status. This shows the GC’s and DC’s your client is using, among other things.
• Potential sending problems for Outlook MAPI senders when people with whom they correspond move from using Gatorlink to having an Exchange mailbox and vice versa:
• The Offline Address Book
• Clearing the auto-complete cache in Outlook

Public Folders:

• Using General Purpose Public Folder Trees in Exchange 2003
• Creative Ways to Use the MS Outlook 2000 Folder Home Page URL